Terms of Use

1.1. The Services are an online platform branded as "Karry" and operated by KarryCo OÜ ("Company"), enabling Travellers to publish trip listings (including routes, travel dates and available carrying capacity) and Senders to request delivery of items via those listings.

1.2. Travellers may accept or reject delivery requests at their discretion. To accept a request and enable in-app communication with a Sender, a Traveller must spend Credits purchased from the Company.

1.3. The Company provides the platform and related tools (including messaging, profile/ratings, and payment functionality) but does not itself transport items, take possession of items, or act as a carrier, freight forwarder, or insurer. Any delivery arrangement is a contract between Sender and Traveller.

1.4. Users must use the Services only in accordance with these Terms and all applicable laws and regulations.

2.1. All information, data and content of a graphic nature, any other subject matter recognized as intellectual property under any applicable laws available on our Website is the property of Company and its related entities and affiliates.

2.2. You may not copy, duplicate, print or circulate the information of this Website without our prior written consent.

2.3. You acknowledge and agree that any materials, including but not limited to questions, comments, feedback, suggestions, ideas, plans, notes, drawings, original or creative materials or other information or commentary you provide on our Website or one of our social media accounts, regarding Company or the Services (collectively, "Feedback") that are provided by you, whether by email, posting to the Website or otherwise, are non-confidential and will become the sole property of Company.

2.4. Company will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of such Feedback for any purpose, commercial or otherwise, without acknowledgement or compensation to you.

2.5. Company grants you a non-exclusive, perpetual and non-transferable license to use the Website, solely for the purposes indicated herein and you shall have no right to resell or otherwise distribute any content of the Website.

3.1. Data transmitted over the Internet or other public networks may be intercepted or altered. The Company will use commercially reasonable measures to protect information consistent with its Privacy Policy, but the Company cannot guarantee the security of transmissions and disclaims liability for unauthorized access occurring in transit.

3.2. Disclosure of Information. The Company may disclose user information where necessary or appropriate, including without limitation:

(a) responding to lawful requests by public authorities (e.g., law enforcement or regulatory compliance);

(b) investigating, preventing, or addressing fraud, security, or technical issues; and

(c) resolving payment disputes or enforcing agreements with payment service providers.

4.1. Credits. Certain actions (including a Traveller's acceptance of a Sender's request and initiation of in-app chat) require spending credits ("Credits"). Credits are sold by the Company for a fee displayed in the Service at the time of purchase.

4.2. No Cash Value; Non-Transferable. Credits are a limited, revocable right to use features within the Service; they are not currency, have no cash value, and are non-transferable except as expressly permitted in the Service.

4.3. Pricing & Changes. The Company may change Credit bundles, pricing, or required Credit amounts for specific actions at any time, effective prospectively.

4.4. Billing; Taxes. Purchases are billed to your selected payment method through our payment processor. You are responsible for applicable taxes and fees.

4.5. Refunds. All Credit purchases are final and non-refundable except where a refund is required by applicable law or expressly stated otherwise in the Service.

4.6. Chargebacks. If a payment is charged back or reversed, the Company may deduct Credits, suspend or terminate the account, and recover amounts due.

4.7. Expiration. Credits may expire as stated at purchase or within the Service. Expiration terms, if any, will be communicated before purchase.

5.1. Users must provide accurate, current, and complete information when using the Services.

5.2. Users must not use the Services to send, request, or deliver prohibited, illegal, dangerous, or restricted items.

5.3. Users agree to comply with all applicable customs, import/export, and transportation laws.

5.4. Travellers and Senders are solely responsible for the content of their listings, requests, and deliveries.

5.5. Users must not engage in fraud, misrepresentation, harassment, abuse, or other misconduct through the Services.

5.6. Users acknowledge that in-app communications may be monitored by the Company for safety, security, and legal compliance purposes as set out in Section 13 and the Privacy Policy. Users must not use the in-app messaging feature to arrange or facilitate the shipment of prohibited, illegal, or dangerous items, or to engage in any other activity that violates these Terms or applicable law.

5.7. Users should only share information strictly necessary to arrange a delivery through the in-app messaging feature. Users must not request or share sensitive personal data — such as government-issued ID numbers, financial account details, passwords, or payment credentials — via in-app chat. The Company is not responsible for any harm arising from sensitive personal data shared voluntarily by Users in messages.

5.8. All delivery-related communication between Travelers and Senders must be conducted exclusively through the in-app messaging feature. Users must not solicit, encourage, or agree to move delivery-related conversations to external channels (such as third-party messaging apps, email, or phone).

5.9. For the safety of all Users, you must not share personal contact details — including your email address, phone number, or social media handles — through in-app chat for the purpose of continuing a delivery-related conversation outside the platform. Sharing contact details to arrange off-platform communication exposes both parties to fraud, scams, and disputes that the Company cannot investigate or resolve. Keeping all communication within the app allows both Travelers and Senders to benefit from the platform's safety monitoring and dispute resolution processes, which are not available for off-platform interactions.

5.10. Senders are solely responsible for ensuring that items are packaged appropriately for travel, including adequate protection against damage during transit. Travelers are responsible for inspecting any package before accepting it and must not accept a package that appears damaged, improperly sealed, or suspicious. Once a Traveler accepts a package, responsibility for its condition during transit lies with the Traveler. The Company is not a party to the delivery arrangement and bears no responsibility for damage, loss, or deterioration of items arising from improper packaging or failure to inspect prior to acceptance.

6.1. Company grants you a limited, nonexclusive, non-transferable license, subject to these Terms, to access and use the Website, and the content, materials, information, and functionality available in connection therewith (collectively, the "Content") solely for information or other approved purposes as expressly permitted by Company from time to time.

6.2. Any other use of the Website or Services is expressly prohibited.

6.3. You will not copy, transmit, distribute, sell, resell, license, decompile, reverse engineer, disassemble, modify, publish, participate in the transfer or sale of, create derivative works from, perform, display, incorporate into another website, or in any other way exploit any of the Content or any derivative works thereof, in whole or in part for commercial or non-commercial purposes. Without limiting the foregoing, you will not frame or display the Website or Content (or any portion thereof) as part of any other website or any other work of authorship without the prior written permission of Company.

6.4. If you violate any portion of these Terms, your permission to access and use the Website may be suspended and/or terminated immediately pursuant to these Terms. In addition, we reserve the right to avail ourselves of all remedies available at law for any such violation. "KarryCo OÜ" and all logos related to the Services or displayed on the Website are either trademarks or registered marks of Company.

6.5. You may not copy, imitate or use them without Company's prior written consent. You will not, nor will you authorize or encourage any third party to:

(a) use the Services to upload, transmit or otherwise distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, contains viruses, or is otherwise objectionable as reasonably determined by Company;

(b) use any robot, spider, other automated devices, or manual process to monitor or copy any content from the Services.

7.1. The Website may contain links to third-party websites or content. Company does not control, endorse, or adopt third-party content and is not responsible for it.

7.2. Your dealings with third parties found through the Services are solely between you and such third parties.

8.1. The Company provides the Services on an 'as-is' basis and makes no representations or warranties of any kind.

8.2. The Company is not responsible for the conduct of Travellers or Senders, the safety of items, or the success of any delivery.

8.3. To the maximum extent permitted by law, the Company disclaims all liability for loss, theft, damage, delay, or non-delivery of items.

8.4. The Company is not a carrier, freight forwarder, insurer, or escrow agent.

8.5. The Company bears no liability for any damage, loss, or deterioration of items arising from improper or inadequate packaging by the Sender, or from a Traveler's failure to inspect a package prior to accepting it. Users assume full responsibility for their respective packaging and inspection obligations as set out in Section 5.10.

9.1. The Company may suspend or terminate your account at any time if you breach these Terms, engage in fraud, misuse the Services, or if required by law.

9.2. Upon termination, your right to access or use the Services will immediately cease, and any unused Credits may be forfeited unless otherwise required by law.

10.1. These Terms are governed by the laws of Estonia, without regard to conflict of law principles.

10.2. Any disputes shall be resolved in the courts where KarryCo OÜ is domiciled.

10.3. Disputes must be brought individually and not as a class action or collective proceeding.

11.1. You agree that Company may provide notices electronically, including via email or by posting on the Website or within the Service.

11.2. For questions, you may contact us at contact@karry.co

12.1. Users may delete their account at any time through the mobile application. Upon deletion, all personal data associated with the account will be removed or anonymized in accordance with our Privacy Policy.

12.2. Certain data necessary for the functioning of the platform, such as trip listings, reviews, or ratings provided to other Users, may remain visible but will be anonymized so that it cannot be linked back to the deleted User.

12.3. In-app messages are retained for 1 year following delivery completion. This period reflects the nature of cross-border deliveries, the timeline of potential disputes or legal proceedings, and our need to cooperate with law enforcement and regulatory authorities. Data subject to an active investigation, dispute, or legal hold may be retained beyond this period until the matter is resolved.

12.4. Raw identity documents and biometric data collected during verification are retained for the lifetime of your account and deleted within 30 days of account deletion. Verification results and associated identity data (name, document type, verification status) are retained for 1 year following account deletion for fraud prevention and platform safety purposes, and to enable cooperation with law enforcement or regulatory authorities where required. The legal basis for this retention is our legitimate interests in preventing fraud and protecting platform integrity (Article 6(1)(f) GDPR). Identity verification data held by our third-party verification provider is subject to their own retention policy, details of which are available on request.

12.4. The Company may retain minimal information as required for legal, regulatory, or fraud-prevention purposes.