Support Center
How can we help you? Get instant answers to common questions, find helpful guides, or contact our support team directly. We're here to make your experience seamless.
Quick Help
Getting Started
New to Karry? Learn how to create an account, post your first trip, or request a delivery.
Learn more →Delivery Support
Need help with a delivery? Report issues, track packages, or get assistance with the delivery process.
Contact us →Account & Profile
Manage your account settings, update your profile details, secure your credentials, or get help with account recovery.
View policy →Frequently Asked
Questions
Karry is a platform that connects travellers with people who need to send packages. Travellers can help deliver packages along their planned routes, while senders get affordable and reliable delivery services.
We prioritise safety through identity verification via trusted partners like Persona and a transparent rating system. All users are verified before they can use the platform.
Karry offers competitive rates that are typically lower than traditional courier services. The exact cost depends on the package size, weight, and destination. Senders and travellers negotiate the delivery fee directly.
You can send most legal items including documents, gifts, electronics, and personal belongings. However, prohibited items include hazardous materials, illegal substances, weapons, and perishable goods. Always check our terms of service for the complete list.
Contact Support
Get in Touch
Can't find what you're looking for? Our support team is dedicated to helping you. We typically respond within 24 hours.
Email Support
contact@karry.coOffice Address
Tornimäe tn 5, Kesklinna linnaosa
Tallinn, Harju maakond, Estonia